Contact Us

This page explains how to reach the editorial team at Best Online Casinos, what we can help with, and — just as important — what we cannot. We publish research-based reviews of US online casinos. We are not an operator, not a regulator, and we cannot access your casino account, release a pending withdrawal or overturn a bonus decision. If you write to us about a stuck payout, we will point you to the people who can actually act on it.

Most messages we receive fall into a few categories: a correction to something we published, a question about how a bonus term works, a complaint about an operator listed on kidsacookin.org, or a commercial enquiry. Each one is handled differently, so it helps to say up front which you are sending.

What to send us, and what to include

Use the contact form or email address published on this page. There is no phone line and no live chat — we are a small editorial operation, not a support desk. A clear written message gets a faster, more useful answer than a short one.

• Corrections and factual disputes — tell us the page, the sentence, and what you believe is wrong. If you have a source (operator terms page, state regulator listing, a dated screenshot), include it. Corrections are prioritized over everything else.
• Bonus or wagering questions — name the casino and the promotion, and quote the term that is confusing you. We can explain how a playthrough multiplier, max bet cap or expiry window normally works. We cannot tell you how a specific operator will rule on your account.
• Operator complaints — include the site name, your state, the dates, the amount, and what the casino has told you so far. We log these and they feed into our ratings.
• Commercial and partnership enquiries — state the brand and the proposal. These go to a separate inbox from editorial and are never routed to the people who write ratings.
• Responsible gambling concerns — if you or someone close to you is struggling, please read our responsible gambling guidance first. It lists the self-exclusion tools, deposit and loss limits, and free US support services that will help faster than we can.

Please do not send us account passwords, full card numbers, Social Security numbers or copies of ID documents. We have no reason to see them and no secure way to store them. Legitimate identity verification is only ever done through the casino itself.

Commercial disclosure, stated plainly

Best Online Casinos earns commission when a reader clicks through to a casino from our pages and opens an account. That is how the site is funded. Commission does not buy a position in our lists, does not raise an editorial rating, and does not stop us publishing a drawback. If you contact us because you believe a ranking looks bought, say so directly — we would rather answer that question than have you assume the worst. Our editorial standards are described in more detail on the about page, and the commercial terms covering use of the site sit in our terms and conditions.

Contacting the casinos themselves

For anything account-specific — a locked balance, a KYC hold, a declined deposit, a bonus that vanished — the operator's own support channel is the only route that resolves it. Below are the brands most often raised with us, with the headline offer that usually prompted the question. Terms come from the operator's own promotional material and change without notice; check the current terms page before you deposit.

Casino	Advertised welcome offer	Editorial rating	What readers usually ask us about
Raging Bull	410% up to $10,000 + 50 free spins	10.0	Playthrough on a large match, max cashout caps
Magician Bet	101% no wagering	9.8	Whether "no wagering" really means no playthrough
Slots of Vegas	375% bonus + 50 free spins on Cash Chaser	9.8	Game-restricted spins and eligible titles
Uptown Aces	600% for new players	9.7	Minimum deposit and bonus expiry
Card Crush	Instant welcome reward: 2 mystery coins and 5 cards	9.4	What the coins convert to
Zumba Cards	250% deposit bonus up to 250 SC	9.3	Sweeps coin redemption rules
BetUS	200% up to $4,000 for new players	9.2	Casino vs sportsbook rollover
Amazon Jackpots	4 posters + 40 free SC + bonus wheel for $20	9.0	Purchase requirement and entry alternatives
Slots and Casino	500% up to $2,500 across three deposits	8.8	Whether all three deposits must be made in order
Bets.FM	225% up to 1 BTC + 225 free spins	8.7	Crypto deposits and conversion to USD

Ratings above are our own editorial scores, not customer review averages.

Raging Bull

It sits top of our list and generates the most reader mail, largely because a 410% match up to $10,000 plus 50 free spins looks enormous next to everything else. The thing worth understanding before you email us about it: a headline that size is almost always paired with a high playthrough figure and a maximum cashout tied to the deposit, so the practical ceiling on what you can withdraw is far below $10,000 for a small deposit. Check the bonus terms and the max bet limit per spin while a bonus is active, because exceeding it is the single most common reason a win gets voided. Limitation: the size of the offer makes the attached conditions harder to satisfy than a smaller, cleaner bonus, and that trips up new players regularly.

Magician Bet

Included here because its 101% no-wagering offer is the structural opposite of the big-multiplier bonuses around it, and readers write in asking whether it can be real. No-wagering means winnings from the bonus are not locked behind a playthrough multiplier — but "no wagering" is not the same as "no conditions." Expiry dates, maximum bet rules and minimum deposit thresholds can still apply, and the match percentage is modest by design. Limitation: 101% is a small headline next to a 400% or 600% match, so if you are chasing maximum nominal bonus value this is not the one; it trades size for simplicity.

Slots of Vegas

Earns its place because the free spins are tied to a named title, Cash Chaser, rather than being open across the library. That specificity matters: game-locked spins mean the RTP and volatility of one slot determine what the spins are worth to you, and winnings from them often carry their own playthrough separate from the 375% match. Read which slot the spins apply to and whether spin winnings are capped. Limitation: restricting spins to a single game removes your choice, and if that title's volatility does not suit you, the spins are worth less in practice than the number suggests.

Uptown Aces

Listed for the largest advertised multiplier on the page at 600% for new players. A multiplier that high usually comes with a low maximum bonus amount, a tight expiry and excluded game categories — table games and live dealer titles frequently contribute little or nothing toward playthrough. Limitation: the percentage is the most eye-catching number in our table and the least informative one on its own; without knowing the cap, it tells you almost nothing about the money you can actually withdraw.

Bonus terms we get asked about most

Rather than answer the same question one message at a time, here is the short version of what shapes the value of any casino bonus in the US market:

1. Wagering requirement — the multiple of bonus (or bonus plus deposit) you must stake before withdrawing. A 30x on bonus only is very different from 30x on deposit plus bonus.
2. Maximum bonus bet — a per-spin or per-hand cap, often $5 or $10, that applies while bonus funds are live. Breaching it can void the balance.
3. Expiry — bonus funds and free spins usually die on a clock measured in days, not weeks.
4. Cashout cap — the hard ceiling on what a bonus can pay out, frequently expressed as a multiple of the deposit.
5. Game weighting — slots typically count 100%, blackjack, roulette and baccarat far less or not at all.
6. Minimum deposit — the floor to trigger the offer, commonly $10 to $25.

Money questions: deposits, payouts and what they cost

We do not process payments and have no visibility into your transactions, so we cannot chase one. What we can do is explain the mechanics. US online casino accounts are denominated in US dollars, and the methods commonly available include debit cards, credit cards (issuer approval varies and some banks decline gambling transactions outright), ACH bank transfers, wire transfers, prepaid vouchers and, at some offshore-facing sites, cryptocurrency. PayPal and similar e-wallets appear mainly at state-regulated operators and are not universal — verify on the cashier page rather than assuming.

Deposits are usually instant or near-instant. Withdrawals are not: they run through a review queue, then identity verification, then the payment rail itself. Card and ACH payouts commonly take several business days after approval; crypto is typically faster once released; paper checks are the slowest. Minimum withdrawal amounts, weekly or monthly withdrawal limits and per-transaction fees vary by operator and by method, and none of those figures should be assumed from one site to another. Where an operator has not published a figure, treat it as unknown until support confirms it in writing.

If a withdrawal is stuck

1. Complete KYC in full — government ID, proof of address, and proof of the payment instrument used. Source-of-funds checks are also normal on larger balances and are not, by themselves, a sign of bad faith.
2. Confirm the payout method is one you have previously deposited with; many operators require a return to source.
3. Check you have not left an active bonus in the account, which locks the balance.
4. Escalate in writing to the operator's complaints team and ask for a ticket reference.
5. If unresolved, take it to the licensing body for the state or jurisdiction the operator holds a license in. Then tell us, with dates and the reference number.

We will never tell you a payout is guaranteed. No review site can promise that, and anyone who does is selling something.

What the sites we cover actually offer

Reader questions cluster by game type, so briefly: slots dominate these libraries, ranging from low-volatility three-reel games to high-variance video slots and networked progressive jackpots, with published RTP figures that are long-run averages, not session expectations. Table games — blackjack, roulette, baccarat and casino poker variants — run on certified random number generators. Live dealer rooms stream real tables with human croupiers and carry higher minimum stakes, and they are the category most often excluded or down-weighted in bonus playthrough. Mobile play is usually browser-based, with native apps available at some operators and not others.

Several brands on this page run more than a casino. BetUS, for example, operates sportsbook betting alongside its casino product, and sports and casino bonuses generally sit in separate wallets with different rollover rules — a point worth checking before you claim one. Others in the list, such as Zumba Cards and Amazon Jackpots, use sweepstakes-style coin models rather than direct cash wagering, where redemption rules replace conventional withdrawals. Poker rooms, racebooks and loyalty or VIP programs are common adjacent products too. If you contact us about a bonus, tell us which product line it belongs to, because the answer changes.

Who can play, and what the law says

You must be at least 21 to use most US online casinos, though some jurisdictions and sweepstakes products set 18. Legal availability is decided state by state, not federally: a handful of states license and regulate real-money online casino play, several more permit only online sports betting, and many permit neither. Sweepstakes and social casino models operate under a different legal framework again and are restricted in certain states.

Accepting customers from a state is not the same as being authorized to serve that state. Before depositing, check the operator's licensing disclosure and confirm your state is listed as eligible in its terms. We verify what operators publish; we do not assert that any particular site holds a specific license unless the licensing body's own records show it. Our coverage also includes sites operating outside the GamStop scheme, which follow different rules again and are relevant mainly to readers researching that market.

Nothing on kidsacookin.org is legal advice. If your situation turns on state law, ask a qualified attorney in your state.

How we assess the casinos we list

Our ratings come from documentary research, not from playing. We read published bonus terms line by line, check licensing and ownership disclosures against regulator records where those are public, compare stated deposit and withdrawal limits and fees, review the game categories and named software providers an operator lists, and look at what support channels and responsible gambling tools are offered. We log reader complaints and let repeat patterns move a score. We have not deposited at, played on or withdrawn from these sites, and we do not present advertised payout speeds as measured results. Commission arrangements have no bearing on position. Findings on this page were last checked on Sep 25, 2026 by Kelsey Morgan; terms move quickly, so verify anything time-sensitive at the source.

Response times and what happens next

We aim to acknowledge editorial mail within a few business days. Corrections are handled first, then complaints, then general questions. Commercial enquiries are answered last and separately. If a message asks us to do something we cannot — release funds, contact a casino on your behalf as an agent, or arbitrate a dispute — we will say so plainly rather than leave you waiting on an answer that is not coming.

If you are not sure whether your question is one for us or one for the operator, a reasonable rule: anything about how an offer or a rule works in general, ask us. Anything about your account, your balance or your identity documents, ask them. And if gambling has stopped being something you enjoy, stop reading comparison pages and use the self-exclusion and support resources instead — they are listed on our responsible gambling page and they cost nothing.